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Policies

  • Tickets are non-refundable. Exchanges are permitted for a different performance of a production for a $5 fee. Seats may not be exchanged from one production to another. CLICK HERE if you wish to make an exchange.

  • Seats that are not occupied or confirmed as checked in by the scheduled start time of a show are subject to release and resale.

  • If a performance is sold out, you may be placed on our stand-by list when you arrive at the theatre, approximately 1/2 hour prior to curtain. We do not place names on the stand-by list unless you are physically present at the theatre.

  • ACT Member discounts are valid only for online purchases and not at the door.

  • No outside food or beverages; concessions are available before and during intermissions of most performances. 

  • INCLEMENT WEATHER POLICY: In the event weather forces cancellation of a performance, refunds are not issued. Patrons who have purchased tickets through the ACT Web site will be offered an equivalent number of passes good for any future ACT Main Stage Production. (Not available for patrons purchasing from a third-party discount site.)

About Our Productions

ACT performs shows appropriate for all ages as well as those oriented toward more mature audiences. If you have any questions about the content of one of our productions we have a lighting sensitivity and Rating system beside each performance. Click on the pictures for more information on the content or you can contact us.

Wheelchair-accessible seating is available. Be advised that in some of our shows strobe lighting, fog machines, and similar special effects may be used.

Our shows are original productions by ACT staff and students unless otherwise noted.

TICKETS

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Tickets may be purchased online or at the ACT box office. Tickets are non-refundable. Exchanges are allowed for a different performance of a production. Seats may not be exchanged from one production to another.. ACT reserves the right to cancel a performance if there are less than 25 tickets sold. Member discounts are valid only for online purchases and not at the door.
 

Armed Forces, PISD, City of Plano, and Hotel Discount Tickets at the Door:

Patrons and the employees of the fabulous Plano hotels and motels are entitled to a 10% discount off any tickets purchased at the door; show a receipt or current pay stub. (Receipts must be dated within 15 days of the show date.)

PISD Teachers, Plano Fire-fighters and Law-enforcement officers, City Of Plano employees, and members of the armed forces receive a 10% discount at the door with proper ID.

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KERA Members

KERA members can receive a two-for-one discount at the door for non-special event shows! Look up the show date and time, note your desired seats from those available, and e-mail boxoffice@artcentretheatre.com with your request so we can hold your reservation; you may pay at the door when you show your KERA membership card.

Buying Tickets Online

Buying in advance through our online system is recommended; shows tend to sell out, so you are encouraged to buy early! ACT Members who buy online may also take advantage of automatic discounts; click here "Members/Sponsors" link for more information on our membership program.
 

  • Advance Purchase Online: $25 per seat plus a .63 ticketing fee. ACT Member discounts apply unless otherwise noted.

  • GROUP RATES and individual bulk purchase discounts: We are working on our Season Pass. 

  • Door Purchase: Prices at the door may be higher.


Interested in performing in an ACT production? Experienced or not, young or old, you may be just who we're looking for! Click HERE for auditions.

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Through our online ticketing system, you can reserve your seats, print your tickets and pay with a credit card. Tickets are not available online one hour and 1/2 before the performance.

Our community theatre relies on our cast members to spread the word and sell tickets to their shows - contact your favorite cast member before purchase as there may be a discount available, and also be sure to specify their name when you purchase the ticket.

Even if you leave your tickets at home, your name will be on the door list. We will be waiting for you!

Should you encounter difficulty completing your purchase online please send an e-mail to boxoffice@artcentretheatre.com. Be sure to include your name and phone number as well as the performance in which you're interested. You will be contacted via phone for your credit card information to complete the purchase. Do not include your credit card information in the e-mail.

Common Issues

Discount code not accepted - shows are occasionally offered with a special cast discount code. If you have been provided a discount code you must purchase the tickets one week before the show opens (an incentive to purchase your tickets early!).

Could not print a receipt - Check the e-mail that you used when registering with the ticketing system - a copy of the tickets are sent to that address. You can log back into the ticketing system and reprint your receipt and tickets. We will have your reservation at the door, so you can just bring ID and you will be good to go.

 

The system keeps erroring off - common errors are from the credit card expiration date format - it should be entered 'mmyy'. Some cards are now giving an exact day, please use only the month and year.

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